Patient Care

Patient Care

What Do We Treat?

Psychological / Mental, Behavioural and Neurodevelopmental disorders.

These are conditions characterized by

  • Significant disturbance in an individual’s psychological / mental processes like thinking, emotional regulation or behaviour .
  • It reflects a dysfunction in the psychological, bodily, or developmental processes that underlie mental and behavioural functioning.
  • These disturbances are usually associated with distress or impairment in personal, family, social, educational, occupational, or other important areas of functioning.
  • ( Source: International Classification of Diseases - 11th Edition(ICD-11), 2022 Release. )

To know more, Click on the condition

Neuro-developmental disorders that arise during infancy and childhood
Schizophrenia or other primary psychotic disorders
Mood disorders
Anxiety or fear-related disorders
Obsessive-compulsive or related disorders
Disorders specifically associated with stress
Dissociative disorders
Feeding or eating disorders
Elimination disorders
Disorders of bodily distress or bodily experience
Disorders due to substance use or addictive behaviours
Disorders due to addictive behaviours
Impulse control disorders
Disruptive behaviour or dissocial disorders
Personality disorders and related traits
Paraphilic disorders
Factitious disorders
Neurocognitive disorders like Dementia
Mental or behavioural disorders associated with pregnancy, childbirth and the puerperium
Psychological or behavioural factors affecting physical diseases
Secondary mental or behavioural conditions associated with physical diseases
Sleep-wake disorders
Sexual dysfunctions


We treat psychological, behavioral, and mental health issues by a multidisciplinary team, using a judicious mix of various evidence-based scientific treatment methods.

Now, for clarification of the above statement:

Psychological issues:

distressing experiences of mind, causing difficulties in personal, psychosocial, and occupational functioning.

Behavioral issues:

Visible behaviours are problematic and interfere with personal, psychosocial, and occupational functioning.

Mental health issues:

Traditionally, mental illness or mental disorders.

The international classification of diseases by the World Health Organisation, lists various conditions as mental and behavioural disorders. Traditionally, they are also called mental illnesses and constitute the core of the psychiatric speciality.

At Vazhikatti, the treating team consists of psychiatrists, clinical psychologists, counselling psychologists, occupational therapists, psychiatric social workers, and mental health nurses, who are all qualified and experienced in their respective aspects of providing care.

This team approach, meets the care needs of the patient and their family members, in all the important dimensions of mental health care—biological, psychological, and social. Hence, it is also called the Bio-Psycho-Social model of care.

The Team:

A team is a group of individuals working together to achieve a goal. At Vazhikatti, the multidisciplinary team members work together to provide the best possible care to our patients.

Evidence-based scientific treatment:

At Vazhikatti, treatment decisions are optimised based on the evidence from well designed and well conducted research, in the field of psychiatry, around the world.

A judicious mix of treatment methods:

We provide highly individualised treatment depending on the nature and severity of the conditions and the underlying causes. The causes may be multiple and they may vary from individual to individual depending on age, sex, education, occupation, location, health and socioeconomic status, etc. Hence, treatment has to be personalised and optimised to meet the needs of the individual and also his family and life circumstances. This may involve counselling, pharmacotherapy, psychotherapy, psychosocial interventions, lifestyle interventions, etc., in varying combinations. That is what we call the judicious mix of treatment methods.

How do we treat?

5 stages of Care

Stage 1: Point of contact and telephonic triage

Stage 2: In person reception and triage

Step 3: Assessment, diagnosis and treatment planning

Stage 4: Treatment initiation

Stage 5: Reviews and follow treatment

  • History collection
  • Physical Examination
  • Clinical diagnosis
  • Psychological Assessments
  • Blood test & Imaging tests
  • Final Diagnosis

  • Individual
  • Couple
  • Family
  • Peer group
  • Family group

  • In-Patient rooms and wards
  • Out-Patient consulting rooms
  • Day care hall
  • Home visits by a community team
  • Tele psychiatry through Video / Audio calls.

  • Counselling
  • Pharmacotherapy
  • Psychoeducation
  • Psychotherapy
  • Psychosocial therapy
  • Deaddiction
  • Occupational therapy
  • Life style management
  • Yoga therapy
  • Electroconvulsive therapy
  • Play therapy
  • Rehabilitation

  • NGO
  • Government hospital referral
  • Government financial support
  • Home nurse
  • Life coaching
  • House call
  • Employment
  • Peer support
  • Family group


  • We approach "care" in a wider sense. We start with ‘Listening’. It starts from your first point of contact with us. It may be a phone call, SMS, or email. Listening is listening with full attention, listening with all our senses, listening to capture your hesitations, listening to understand your emotions, listening to understand your longings, and your aspirations. Yes, our care delivery process starts with active listening. This leads to clarifying questions about what you communicate. Then, we ask our own questions, to which you will respond, which will be clarified further. In this manner, we carry out an examination, addressing all relevant areas pertaining to your problems. We will do the same with your relatives who have accompanied you, if needed.
  • The process goes on till we reach the diagnosis and the issues involved in your care are understood. Then, we communicate our understanding to you to verify that what you have communicated is understood correctly by us. We then educate you about our understanding of your condition and the possible treatment options. With further discussion, a treatment plan will be agreed upon by both of us. It will be initiated with a careful follow-up plan till you experience relief and satisfaction and till you feel healthy again. At Vazhikatti, being the best psychiatric hospital in Coimbatore and western parts of Tamilnadu, we consciously strive hard to provide high quality mental health care for you or for your loved ones and empower you to take on your life with enthusiasm and confidence.


  • At Vazhikatti, the front office staff at the reception will assist you during the admission process. They will generate a Unique Identification Number (UID) for the patient and all the medical records will be maintained and stored by the hospital for all future reference. The front office staff will guide you to the admission counselor, who will also draw out an estimate and guide you for selecting the relevant category of room.
  • In addition, you will be required to make an advance payment depending on the category of the room you select. The advance shall be adjusted against the final bill at the time of discharge. The staff will escort the patient to the allotted room / bed and make you feel comfortable.


  • Once the treating consultant and the attendant feel the client is fit and fine, the time for discharge comes. Usually, discharges are decided in the morning rounds depending on the current condition of the client.
  • Once the discharge is ordered by the treating consultant, it is communicated to the nurses in the ward.
  • The discharge process is initiated by the attending nurse and it is communicated to the billing section.
  • The hospital has to be given about three hours to complete all discharge formalities after the treating consultant has advised discharge. Regular discharges are processed after 2 pm only.
  • On the other hand, the final bill amount will be communicated to the client’s attendant within an hour of the doctor’s discharge order. The attendants should be ready to pay the bills and collect the receipt by noon.
  • Smooth payment of bills on time optimises everyone’s interest. A highly skilled and dedicated team of personnel are at work to ensure your stay as an inpatient is pleasant and comfortable. But your spontaneous cooperation makes their task easier.
  • A discharge summary will be given to the client before leaving the ward. In case the client needs a medical leave certificate, the client/attendant has to inform the doctor or nurse in advance so that it can be prepared before the client leaves the ward.
  • The nurse will hand over the signed discharge summary, which includes the doctor’s advice on further follow-up treatment, medication prescription, and other relevant documents at the time of discharge.
  • Normal Discharge After 2.00 pm only.
  • Mode of Payments – Cash, Credit Card (Master/Visa), Debit Card (Master/Visa/Maestro), UPI.
  • Online Fund Transfer Please contact Billing In-Charge for details.
  • For medical insurance claims, inform the admission counsellor during admission and collect the attested reimbursement form during discharge. There is no cashless facility available.
  • The minimum discharge process time is 3 hours after the advice for discharge by the treating consultant.
  • Medical Certificates are issued to patients as per requirement based on the facts available. This certificate is available on request from the treating consultants between 10:00 A.M. and 5:00 P.M. on all working days.
  • Feedback: Vazhikatti welcomes your valued feedback about your experience with our overall service quality and we request you to give your feedback in the Google review section. We want to learn from your opinions / suggestions and bring the necessary changes to improve patient care.


  • Please do not wash your personal clothes on the hospital premises.
  • Please do not tip any hospital personnel.
  • All payments and bill settlements must be made only at the cash counter and against a proper receipt.
  • Clients, attendants, or visitors are not allowed to consume alcoholic beverages, illegal drugs, or loiter on the premises while within the hospital.
  • Please avoid bringing costly items like jewellery or valuable items to the hospital. There is a possibility that they will be misplaced or lost. The hospital administration will not be held accountable for any such misplacements or losses.
  • Please do not make use of candles, agarbattis, lighters, matchboxes, etc. because they can cause a hazard in a hospital and can also set off our sensitive smoke detecting system.
  • If the condition of the patient in the room requires it, nursing staff may limit the number of visitors.
  • Please cooperate with security and other staff.
  • Please use the staircase while coming down.

As a patient or attendant, you have the following rights:

  • Be treated with dignity and respect in a safe and clean environment, regardless of your age, gender, race, origin, religion, sexual orientation, or disabilities.
  • Be addressed by your proper name and be informed about the names of the doctors, nurses, and other healthcare team members involved in your care.
  • In care discussions, examinations, and treatments, your privacy, dignity, and confidentiality are fully protected.
  • Your doctor must provide a clear and understandable explanation of your diagnosis, as well as the benefits and risks of each treatment, expected outcome, and change in medical condition.
  • Be protected from physical abuse and neglect.
  • Get information from the hospital about the anticipated cost of treatment and payment policies.
  • As per protocol, request a copy of your medical records.

As a patient or attendant, you are accountable for:

  • For keeping appointments, being on time for appointments, and informing the hospital if you cannot adhere to the appointment timing.
  • For providing complete and accurate information, including your full name, address, mobile number, date of birth, particulars of next-of-kin, employer, past illness, and medication details wherever required.
  • For actively participating in your treatment plan and keeping your doctors and nurses informed of the effectiveness of your treatment.
  • To be courteous and respectful to all hospital staff, other patients, and visitors; to follow hospital rules and safety regulations; to consider noise levels, privacy, and the number of visitors; and to adhere to the No Smoking policy.
  • Make sure you understand all of the instructions before signing the consent forms.